Do you have any questions, need help or advice? We offer different options to contact us.
Direct contact with our staff during business hours:
Customer Care opening hours
Monday through Friday 09.00 - 17.30
Start a live chat with the chat through the dialogue in the right corner of our website
Quick answer to your question via Twitter or Facebook during business hours
For any questions regarding our website: firstname.lastname@example.org
You can reach us at: +31-(0)20-2614766
TradeYourTrip Netherlands BV
1013 HE Amsterdam
TradeYourTrip Germany UG
Verder op TradeYourTrip?
If you aren't satisfied regarding our platform and service, we will definitely find a solution.
1. For all your complaints about the content and execution of a purchased trip, the tour operator is your first point of contact.
2. If the complaint is regarding the platform and/or service of TradeYourTrip, than please call us. You can also submit your complaint to our Customer Care by e-mail to email@example.com
After receiving your complaint, you will receive an automated acknowledgment of receipt and a serial number. We then strive to process your complaint within two working days. Your complaint will be handled within 14 days at the latest.
Are you unhappy with the handling of your complaint? Then you can submit this to the Dispute Thuiswinkel, PO Box 90600, 2509 LP The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Commission through the European ODR platform (http://ec.europa.eu/consumers/odr/)