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Contact Information

Do you have any questions, need help or advice? We offer different options to contact us.

FAQ

Here you will find the answer to most questions asked by our customers.
Go to FAQ

Live chat & call me back

Direct contact with our staff during business hours:

Customer Care opening hours
Monday through Friday 09.00 - 17.30

Chat
Start a live chat with the chat through the dialogue in the right corner of our website

Social media
Quick answer to your question via Twitter or Facebook during business hours

Mail
For any questions regarding our website: customercare@tradeyourtrip.nl

Phone
You can reach us at: +31-(0)20-2614766

Address

TradeYourTrip Netherlands BV
Brouwersgracht 246
1013 HE Amsterdam
Nederland

KVK 63297582
BTW NL855174626B01

TradeYourTrip Germany UG
Hochstrasse 39
45894 Gelsenkirchen-Bür
Deutschland

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Complaints

If you aren't satisfied regarding our platform and service, we will definitely find a solution.
1. For all your complaints about the content and execution of a purchased trip, the tour operator is your first point of contact.
2. If the complaint is regarding the platform and/or service of TradeYourTrip, than please call us. You can also submit your complaint to our Customer Care by e-mail to customercare@tradeyourtrip.com
After receiving your complaint, you will receive an automated acknowledgment of receipt and a serial number. We then strive to process your complaint within two working days. Your complaint will be handled within 14 days at the latest.
Are you unhappy with the handling of your complaint? Then you can submit this to the Dispute Thuiswinkel, PO Box 90600, 2509 LP The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Commission through the European ODR platform (http://ec.europa.eu/consumers/odr/)